Aircrafts in a holding pattern over Manchester, NH

Passenger to Air Hostess on a SouthWest Flight 1187 to Machester, NH (Google Maps View): "Hello Miss why is this aircraft not landing, what's the problem".

Now how would you react if the Air Hostess replies "Sir, the Air Traffic Controller at Manchester, NH is on a potty break. As soon as he is done with his thing, we will be at the gate in no time - Here would you like some peanuts!".

The incident did really occur (except the conversations which I made up). Not only did the the potty break delayed the aircrafts in the air it also delayed the takeoff of a Plane carrying lungs for transplant. For more on this story check out CNN